All orders are subject to availability. When you place an order through The CCC, we will send you an email confirming your order has been received. A team member will review your order. Only after your order has been accepted, it is considered ‘In Progress’. Payment be taken from your nominated payment method after the order is accepted. You will receive a tax invoice by email as confirmation that payment has been successfully taken.

You have the right to cancel an order at any time before the order is accepted by The CCC (before payment is taken from your nominated card and the tax invoice is sent). To cancel an order you must contact The CCC at +61 2 80915222 and follow this up with an email stating your order number in the subject line.

You have 24 hours after placing your order to cancel it for a full refund. The CCC reserves the right to determine whether or not a refund will be given for any order cancelled after 24 hours of placement.

The CCC reserves the right to cancel an order at any time. If your order is cancelled we will contact you immediately by either phone call, SMS or email to notify you of the order cancellation. The CCC reserves the right to determine whether a refund will be given for any order cancelled after 24 hours of placement.

If you place a Delivery order and do not answer the door or respond to phone calls, emails or SMS’s within 10 minutes of a delivery driver reaching your nominated delivery address, we reserve the right to leave the property and not refund you for your purchase.

If you place a Collection order and do not show up to pick up your order in-store, or do not respond to phone calls, emails or SMS’s regarding your order, we reserve the right to dispose of your order and not refund you for your purchase.

Please ensure your contact details (delivery address, email and phone number) are correct and updated in My Profile as this is how we communicate with you about your order.

Posted in: Ordering & Terms