Your questions answered

Our bakers have answered your most frequently asked questions

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Unfortunately, we can’t answer individual queries via the blog. Baking has many variables and it takes practice. Even at our bakeries, it doesn’t always go perfectly, so don’t feel disheartened if it doesn’t work the first time. Making the perfect cake or cupcake is both a science and a skill – it’s not easy being this tasty.

What is the Order process?

All orders are subject to availability. When you place an order through The CCC, we will send you an email confirming your order has been received. A team member will review your order. Only after your order has been accepted, it is considered ‘In Progress’. Payment be taken from your nominated payment method after the order is accepted. You will receive a tax invoice by email as confirmation that payment has been successfully taken.

You have the right to cancel an order at any time before the order is accepted by The CCC (before payment is taken from your nominated card and the tax invoice is sent). To cancel an order you must contact The CCC at +61 2 80915222 and follow this up with an email stating your order number in the subject line.

You have 24 hours after placing your order to cancel it for a full refund. The CCC reserves the right to determine whether or not a refund will be given for any order cancelled after 24 hours of placement.

The CCC reserves the right to cancel an order at any time. If your order is cancelled we will contact you immediately by either phone call, SMS or email to notify you of the order cancellation. The CCC reserves the right to determine whether a refund will be given for any order cancelled after 24 hours of placement.

If you place a Delivery order and do not answer the door or respond to phone calls, emails or SMS’s within 10 minutes of a delivery driver reaching your nominated delivery address, we reserve the right to leave the property and not refund you for your purchase.

If you place a Collection order and do not show up to pick up your order in-store, or do not respond to phone calls, emails or SMS’s regarding your order, we reserve the right to dispose of your order and not refund you for your purchase.

Please ensure your contact details (delivery address, email and phone number) are correct and updated in My Profile as this is how we communicate with you about your order.

Paying for your Order

All prices listed on The CCC are inclusive of GST. Prices are liable to change at any time, without notice. Once your order is accepted by The CCC your nominated payment method will be charged for the order amount. We don’t store any credit card information on our servers. We use Stripe, a world-leading, secure and reputable payment processor. Stipe stores, decrypts and transmits your card information. You can view Stripe’s security policy at https://stripe.com/docs/security.

Once I place my order can I cancel?

You have 24 hours after placing your order to cancel it for a full refund. The CCC reserves the right to determine whether or not a refund will be given for any order cancelled after 24 hours of placement.  The CCC reserves the right to cancel an order at any time. If your order is cancelled we will contact you immediately by either phone call, SMS or email to notify you of the order cancellation. The CCC reserves the right to determine whether a refund will be given for any order cancelled after 24 hours of placement.

Does The Classic Cupcake Co. sell mini-cupcakes?

We do offer mini-cupcakes for all types of events! We ask that you purchase at least one dozen per flavour. Menu

How do I store my ordered cupcakes?

We recommend that you store your cupcakes at room temperature. If you will be consuming the cupcakes more than 24 hours after purchasing them, you can freeze them and they are good for up to 10 days after they are purchased. To thaw them, leave them at room temperature for 2–3 hours before they are to be served.

Do I need to order my cupcakes in advance?

Not at all! We are happy to serve walk-in customers. For our store locations and hours, please click here.

Do you accept call-ahead orders for same day pick-up?

Because we receive a large volume of order requests, we request that all call-ahead orders be placed at least 24 hours in advance. However, you may always come into the shop during our regular business hours and purchase any number of cupcakes as a walk-in customer.

Do I need to pre-pay?

For pickup and delivery orders, we kindly request payment in advance. Our delivery agents do not accept cash on delivery.

Can I order a flavour that is not available on the day of the week I will be picking up my cupcakes?

Yes you can, as long as you order at least one dozen of your chosen flavour.  If you want more of a variety of flavours, please select a Mixed Dozen which is a selection of four different flavours baked that morning.

What is the earliest time I can have my cupcakes delivered?

We deliver seven days a week. Our earliest four-hour delivery window is 10am to 2pm. All deliveries will be made before 5pm.

If I placed a pre-order, do I have to wait in line?

Not at all! If you placed a pre-order, you can walk into the store and one of our front counter associates would be happy to assist you!

Can I have my cupcakes posted to me?

We cannot use the postal service to deliver your cupcakes. Please enquire about out delivery service.

Does The Classic Cupcake Co. deliver?

Yes! The Classic Cupcake Co delivers to the Sydney Metro and Sydney areas. The minimum order for delivery is one dozen cupcakes. Please allow a four hour time window for delivery.

Does The Classic Cupcake Co. only bake cupcakes?

No! Our menu includes over 30 flavours of cupcakes, cakePOPs & cakes and we regularly add exciting new flavours.  We are always expanding our product line. For daily flavour offerings, please refer to the menu on our website. In addition to cupcakes, we serve a variety of specialty coffees, teas, espressos, and lattes.

Can I phone or email an order for pick-up?

Of course! The best way to place an order is through our new online ordering system. However, you can also contact us at any of our locations and one of our Catering Managers would be happy to assist you with placing an order over the phone.

Does The Classic Cupcake Co. cater for weddings, baby showers and other events?

Yes! We offer free consultation for weddings and other special events. For information, please contact one of our Catering Managers and they will be happy to assist you.

How many cupcakes do you recommend per person?

We typically recommend one cupcake per person and then suggest rounding up to the nearest dozen or two dozen above that number, depending on the size of the event. As our cupcakes are less expensive by the dozen, we always recommend ordering by the dozen.

Does The Classic Cupcake Co. rent cupcake stands?

Yes, we do rent cupcake & cakePOP stands. Please contact us for prices.

Does catering include on-site set up?

We can provide different options and suggestions for set-up and would be happy to help you find the best way to display your cupcakes! Set up is charged additional.

Does The Classic Cupcake Co. offer individual boxing?

We do offer individual domesor boxes  for an additional cost. Please email info@theccc.com.au for options.

Are there price breaks above one dozen cupcakes?

Please contact us to discuss large orders.

Are there employment opportunities available at The Classic Cupcake Co.?

For more information on employment opportunities at The Classic Cupcake Co., please email info@theccc.com.au

Does The Classic Cupcake Co. have a Facebook page?

Yes! Click here to become a fan! The Classic Cupcake Co. regularly posts exciting news and upcoming events to its Facebook page and sponsors trivia contests where fans can win free cupcakes!

If you still need help send us a note

download our cupcake ordering app

A rewarding and easy way to order your cupcakes on the go!

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